Welcome to KandleStories.com. We value your trust and are committed to protecting your personal information. This Privacy & Cancellation Policy explains how we collect, use, store, and protect your data, as well as the rules for canceling orders.

Please read this page carefully before using our website or placing an order.

🔒 1. Privacy Policy

📌 Information We Collect

When you place an order or create an account, we may collect:

• Your name

• Phone number

• Email address

• Delivery address

• Order details

• Optional customization information

This information helps us process your orders smoothly and provide better customer service.

📌 How We Use Your Information

Your personal data is used only for:

• Processing and delivering your order

• Contacting you for updates or support

• Improving our products and services

• Managing your account

• Preventing fraud or unauthorized activity

We never sell, rent, or misuse your information.

📌 How We Protect Your Data

We use secure systems and privacy measures to keep your information safe.
Only authorized staff can access your data for order-related purposes.

📌 Cookies & Website Usage

Our website may use cookies to:

• Improve the browsing experience

• Identify customer preferences

• Track website performance

You can disable cookies from your browser settings if you prefer.

📌 Sharing Your Information

We do not share your personal data with anyone except:

• Trusted courier partners (for delivery)

• Payment processors (for online transactions)

No third party receives your data for marketing or non-essential purposes.

📌 Your Rights

You have the right to request:

• Correction of your account information

• Deletion of your data (after order completion)

• Explanation of how your information is used

You may contact us anytime regarding your privacy concerns.

📌 Order Cancellation by Customer

You may cancel your order within 2 hours of placing it, only if:

• The order is not yet processed

• The order is not a customized candle

Once processing begins, the order cannot be canceled.

Custom orders cannot be canceled under any circumstances because they are made specially for you.

📌 Order Cancellation by Kandle Stories

We reserve the right to cancel an order if:

• The item is out of stock

• There is incorrect or incomplete information

• Payment verification fails

• Fraudulent or suspicious activity is detected

If we cancel your order, we will notify you immediately and refund your payment (if applicable).

📌 Refunds for Cancelled Orders

If your prepaid order is canceled (either by you or by us), your refund will be processed through the original payment method.
Refund processing time varies depending on the bank or payment service.

📞 3. Contact Us

If you have any questions regarding our Privacy or Cancellation Policy, you can reach us at:

📧 Email: kandlestories@gmail.com
📞 Phone / WhatsApp: 0300-3205650
📍 Address: Office No. 1, 2-L/A, 1st Floor, Gulberg III, Lahore