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Welcome to Kandle Stories. By visiting our website or placing an order, you agree to follow the Terms & Conditions mentioned below. These guidelines ensure a safe, transparent, and trustworthy shopping experience for you and for us.
Please read this page carefully before using our website.
By using this website, you agree to follow all rules, policies, and procedures shared on this platform.
Kandle Stories reserves the right to change or update any content, prices, terms, or policies without prior notice.
Continued use of the website after updates means you accept the revised terms.
We make every effort to display our candles accurately in terms of size, shape, color, and details.
However:
Colors may vary slightly due to screen settings or lighting conditions.
All candles are handmade, so minor variations in texture, color, or shape are natural.
Measurements are approximate.
Orders are confirmed only after payment is received or verified through Cash on Delivery (COD).
We reserve the right to cancel any order due to:
Stock issues
Payment errors
System errors
Incorrect or incomplete customer information
If an order is canceled, you will be notified and refunded (if applicable).
Any fraudulent activity or false information may result in order cancellation or legal action.
We deliver across Pakistan through trusted courier partners.
Delivery times are estimated and may be affected by:
Courier delays
Weather conditions
Public holidays
Kandle Stories is not responsible for delays after dispatch, but we will assist in tracking and resolving courier issues.
You may request a return or exchange within 3 days of receiving your order (conditions apply).
For complete details, please visit our Returns & Exchange Policy page.
Refunds are available under approved valid cases.
Customized candles cannot be returned or refunded unless damaged upon arrival.
Your personal information (name, address, and contact details) is collected only to process your order and improve our services.
We never sell, misuse, or share your data.
By shopping with us, you agree to our Privacy Policy.
You agree NOT to:
Upload harmful, misleading, or illegal content
Attempt to hack or interfere with website security
Copy or use our candle images, designs, or content without permission
Legal action may be taken for fraud, misuse, or violation of these terms.
All images, logos, candle designs, and written content on this website belong to Kandle Stories.
Copying, downloading, or using them without written permission is strictly prohibited.
Kandle Stories is not responsible for:
Indirect loss, damage, or delays caused during the use of our website
Candle burns, misuse, or accidents due to improper handling
Allergic reactions or issues after delivery
Always follow proper candle safety guidelines.
Prices may change without notice due to updates or market conditions.
Items placed in your cart are not reserved until checkout is completed.
For any questions or concerns regarding these Terms & Conditions, feel free to reach out:
📧 Email: kandlestories@gmail.com
📞 WhatsApp: 0300-3205650
📍 Address: Office No. 1, 2-L/A, 1st Floor, Gulberg III, Lahore
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Take 20% off your first order
Enter the code below at checkout to get 20% off your first order